Refund & Cancellation Policy

1. What you’re buying

The one-time unlock payment gives you immediate, full access to your complete matched results — every strong, reach, long-shot, and luck-based option, plus historical trends — for the rank and filters you entered. Access is delivered instantly on successful payment; there is nothing physical shipped and no delay in delivery.

2. General policy: results, once unlocked, are final

Because the full results are delivered digitally and instantly, and can be viewed as soon as payment succeeds, purchases are generally final and non-refundable once access has been granted — the same principle used by most instant-delivery digital products. Simply changing your mind after seeing your results is not, on its own, grounds for a refund.

3. When you ARE entitled to a refund

You’re entitled to a full refund in either of these situations:

• Payment succeeded but access wasn’t granted. If Instamojo confirms your payment went through but the site didn’t unlock your full results (a technical failure, not a decision on our part), you’re entitled to a full refund — or, if you’d prefer, we’ll manually grant you access instead once we’ve verified the payment.
• You were charged more than once for the same unlock. Any duplicate charge will be refunded in full.

4. How to request a refund

Email support@findmybranch.com with the email address you paid with and, if you have it, your Instamojo payment ID or a screenshot of the payment confirmation. We’ll verify the payment against our records and respond as soon as we can.

5. Refund timeline

Once a refund is approved, it’s processed back to your original payment method through Instamojo. Depending on your bank/UPI provider, this typically takes 5–7 business days to reflect, which is standard for Indian payment processing and outside our direct control.

6. Changes to this policy

If this policy changes, the “Last updated” date above will change. The policy in effect at the time of your payment is the one that applies to it.