Refund & Cancellation Policy

1. What you can pay for

Everything sold on FindMyBranch is digital. Nothing is shipped.

• The decision report (₹499, one time). Your full results for the rank and choices you enter: the best seats, up to 40 in each of the four lists (very likely, possible, hard, extra-round) for each seat group, shared between your branches if you pick some, with the count of all of them, trends, round-by-round closing ranks, fees, bonds and stipends where we have them. It opens as soon as the payment goes through.
• The INI-CET results (₹499, one time). A separate purchase from the NEET-PG report: your full INI-CET results for the rank and choices you enter. It opens as soon as the payment goes through.
• Both reports, NEET-PG and INI-CET (₹749 together, or ₹250 to add the second one if you already bought the first). One payment unlocks both for the same email. Both open as soon as the payment goes through.
• The NEET-MDS (dental) results (₹499, one time). A separate purchase from the NEET-PG report and the INI-CET results: your full NEET-MDS and INI-CET dental results for the rank and choices you enter. It opens as soon as the payment goes through.
• The counselling expert, Nova (₹2,999, or ₹2,500 if you already bought the report). One payment for the whole counselling season. It includes the report and an AI chat with up to 60 messages a day. It opens as soon as the payment goes through.
• Extra Nova messages (₹499 for 100 messages). Added to your account as soon as the payment goes through, for use after the daily 60.

2. General rule: digital purchases are final

The reports, Nova and extra messages are delivered the moment the payment succeeds, so they are final and non-refundable once access has been given. Changing your mind after seeing your results or Nova’s answers is not, on its own, a reason for a refund.

3. When you ARE entitled to a refund

You get a full refund in any of these cases:

• You paid but did not get what you paid for. The payment company confirms the payment went through but the report or Nova did not open, or your extra messages were not added (a fault on our side). You can have a full refund, or we can switch it on for you by hand once we have checked the payment.
• You were charged more than once for the same thing. Every extra charge is refunded in full.

Referral credit (from the Refer a friend offer) is not money you paid, so it cannot be refunded or turned into cash. See section 3C of the Terms.

4. How to request a refund

Email support@findmybranch.com with the email address you paid with and, if you have it, your order or payment ID (a Cashfree order ID starts with fmb-) or a screenshot of the payment confirmation. We’ll verify the payment against our records and respond as soon as we can.

5. Refund timeline

Once a refund is approved, it’s processed back to your original payment method through the payment company that took it (Cashfree, or Instamojo for older payments). Depending on your bank/UPI provider, this typically takes 5–7 business days to reflect, which is standard for Indian payment processing and outside our direct control.

6. Changes to this policy

If this policy changes, the “Last updated” date above will change. The policy in effect at the time of your payment is the one that applies to it.